Breadcrumb

Frequently Asked Questions

Billing & General Inquiries

  • What if I have a complaint?

    We always want to hear from you. Start by speaking with your child's teacher or the center supervisor. Most concerns can be resolved quickly at that level.

    If you're not satisfied, you're welcome to reach out to the center director. There is also a formal grievance procedure available if needed. It's provided during enrollment and can also be found in the Parent Handbook.

    Staff Contacts

    Parent Handbook

Getting Started

  • Can I schedule a tour of the CECE Center?

    We'd love to show you around! Tours are available on Tuesdays and Thursdays only, with a maximum of 15 minutes per program. Available tour windows are 9:00–10:30 am and 3:00–3:45 pm, based on availability. To get started, fill out our Interest Form.

Health & Well-being

  • What if my child has asthma or an allergy?

    Your child's safety is our highest priority. Please share any allergy or asthma diagnosis with us during enrollment, along with documentation from your child's doctor.

    We'll also need a completed Action Plan from the physician. This helps us respond appropriately to your child's individual needs. Action Plans must be updated every 12 months. If your child has asthma or a known allergy, an inhaler and/or Epi-Pen must be kept on site for the duration of their enrollment.

  • What if my child is on medication during the day?

    CECE staff can only administer prescription medications; non-prescription drugs and dietary supplements require written authorization from a doctor.

    Medication must be brought in its original packaging with the pharmacy label intact. Upon arrival, please hand the medication directly to the office staff for secure storage and complete a medication authorization form.

    Please do not leave any medication in your child's bag.

A Day at CECE

  • Can my child bring toys from home?

    We have plenty of activities and materials to keep every child happily engaged! To avoid anything getting lost, broken or causing disappointment for other children, we ask that toys stay at home. It also helps our educators stay focused on what matters most — your child's experience.

  • What is the arrival and departure procedure?

    For the safety of every child in our care, you must sign your child in upon arrival, sign your child out upon departure and record the accurate time each time. No child will be released to anyone who is not listed on their emergency card, unless prior arrangements have been made with our administrative team.

    If you're running late, please contact us before 9:00 AM so your child can be included in the day's meal count.

Partnering with Parents

  • How does the CECE Center and its educators communicate with parents?

    We know every family has a different schedule and communication style, and we know drop-off and pick-up can be hectic. That's why we use a variety of channels to keep you connected and informed, including:

    • Newsletters
    • Phone calls
    • Emails
    • Letters
    • Face-to-face conversations
    • Formal meetings
    • MomentPath notifications
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